Microsoft Dynamics CRM 2011

80294: Microsoft Dynamics CRM 2011 Customization and Configuration Accelerated

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Duration: 20 Hours
Course Fee: INR. 25,000 + Tax


80295A: Extending Microsoft Dynamics CRM 2011

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Duration: 24 Hours
Course Fee: INR. 30,000 + Tax


80296A: Microsoft Dynamics CRM 2011 Installation and Deployment Accelerated

Course Outline

 
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Duration: 20 Hours
Course Fee: INR. 25,000 + Tax


80446: Administering Microsoft Dynamics CRM 2011

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Duration: 16 Hours
Course Fee: INR. 20,000 + Tax


80447: Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010

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Duration: 8 Hours
Course Fee: INR. 15,000 + Tax


Microsoft Dynamics CRM 2011 - Application Professional Accelerated (80291, 80290, 80292, 80293)

Course Outline

 

  • Introduction
  • Working with Cases and Contracts
    • Creating Case Records
    • Working with Cases
    • Contracts and Contract Templates
    • Creating and Working with Contracts
    • Using Contracts with Cases
  • Using the Knowledge Base
    • Article Templates
    • Creating, Approving and Publishing Articles
    • Using and Searching the Knowledge Base
    • Cases and Knowledge Base Articles
  • Working with Teams and Queues
    • Introduction to Teams
    • Introduction to Queues
    • Creating and Managing Queues
    • Working with Queues and Queue Items
    • Using Workflows with Queues
  • Analysis, Reporting and Goals
    • Service Management Reports
    • Service Management Charts and Dashboards
    • Goal Management for Service
  • Introduction
    • Service Scheduling Overview
    • Service Scheduling Scenarios
    • Service Scheduling Process
    • Working with Service Activities and the Service Calendar
    • Closing, Canceling, or Rescheduling a Service Activity
    • Using Charts and Reports to Analyze Service Activities
  • Advanced Topics
    • Understanding the Service Activity Scheduling Engine
    • Resources, Services and Selection Rules
    • Incorporating Customer Preferences
    • Resource and Service Capacity Requirements
    • Understanding Sites and Same-Site Requirements
  • Implementing and Managing Marketing Campaigns
    • Campaigns, Campaign Activities and Marketing Lists
    • Creating and Using Email Templates
    • Sales Literature, Products and Price Lists
    • Distributing Campaign Activities
    • Capturing and Viewing Campaign Responses
    • Working with Campaign Responses
  • Analysis, Reporting and Goals
    • Analyzing Marketing Information with Lists, Views and Charts
    • Working with Reports
    • Creating and Managing Marketing Goals
    • Creating Charts
    • Customizing and Working with Dashboards
  • Working with the Product Catalog
    • The Product Catalog and the Sales Process
    • Unit Groups
    • Adding and Maintaining Products
    • Creating, Maintaining and Using Price Lists
  • Sales Order Processing
    • The Microsoft Dynamics CRM Sales Order Process
    • Opportunities, Quotes, and the Sales Process
    • Working with Orders
    • Working with Invoices
  • Analysis, Reporting and Goals
    • Analyzing Sales Information with Lists, Views and Charts
    • Working with Reports
    • Exporting Sales Information to Microsoft Office Excel
    • Creating and Managing Sales Goals
    • Creating Charts
    • Dashboards

 
Duration: 30 Hours
Course Fee: INR. 50,000 + Tax


Microsoft Dynamics CRM 2011: Accelerated Combo

Course Outline

 

Duration: 70 Hours
Course Fee: INR. 80,000 + Tax